donaldgordoncentre.com

Announcements

MCSO has been holding discussions with a view to re-introducing its Small Claims Court Mediation Project. Qualified Volunteer Mediators are invited to make their interest known to the Centre.

What People Are Saying

“An excellent introductory course to negotiation, conflict assessment, and mediation for anyone considering a career in dispute and conflict resolution or looking to expand their skill sets for other jobs in other people-centered professions.”

“This is the best continuing education program I have taken in 30 years !!” ..more

Contact:

Mediation Centre of Southeastern Ontario

P.O. Box 29023 Portsmouth P.O.,
Kingston, Ontario
K7M 8W6

Telephone: 613.546.6334
Facsimile: 613.544.5642

PUBLIC DISPUTE RESOLUTION: NEGOTIATION, MEDIATION AND
FACILITATION (ADR) IN PUBLIC SECTOR DISPUTES

SCHOOL OF URBAN AND REGIONAL PLANNING
(Master of Urban and Regional Planning)

in collaboration with the

SCHOOL OF POLICY STUDIES
(Master of Public Administration)

Organized and Presented by the Mediation Centre
of Southeastern Ontario (MCSO)

2011 – 2012

SURP 886. Functional Planning: Negotiation, Mediation and Facilitation in Public
Disputes

This Course is intended to develop, primarily in the context of Public Disputes,
Participants’ understanding of the principles and practices of negotiation, and how
mediation, facilitation and related skills of conflict resolution can assist negotiations,
especially when the relations between the parties are difficult, the issues to be
addressed are complex, or there are large numbers of participants. These are
foundational skills in Planning, Public Administration, Labour Relations and related
disciplines. The Course is designed to develop basic negotiation and facilitation skills
while providing an essential understanding of underlying theories and research.

Because of the intensive and interactive nature of the Course, enrolment is limited to 30
Participants.

The Course is open to Students in the Urban and Regional Planning, Public
Administration and Industrial Relations Programs. Depending upon enrolment numbers,
and with permission, registrants can be accepted from other professional disciplines.

THE INSTRUCTORS:- Instruction is provided by Instructors from the Mediation Centre
of Southeastern Ontario (MCSO). See Professional Profiles on the MCSO Web Site,
www.mediatecentre.com. .The lead Instructor is MCSO’s Director, Ronald R. Price,
Q.C., Professor Emeritus, Queen’s University. Ingrid Bron, M. Pl. serves as Consultant
and Coordinator as well as Instructor.

COURSE SCHEDULE AND OUTLINE

Thursday, September 15	Welcome and Introduction
(Mr. Price with Ms Bron)	Introduction for Course Course Description and Distribution of Material Goal Setting and Course Requirements Course Text(s) Other Required Material Assigned Readings Focus Notes or Journals: Reflections on Learning Basis for Evaluation
	Oil Pricing Exercise
	Oil Pricing Exercise—De-Briefing
	Video – Saving the Last Dance
	Commentary and Questions

CONFLICT AND CONFLICT RESOLUTION

Thursday, September 22	CONFLICT:
(John Curtis) (Judy Tetlow)	Defining conflict Value of conflict? Sources of conflict
	*Conflict Styles*
	Self-assessment: Dealing with Conflict “Know Thyself” – Hiam Dealing with Conflict Discussion: Factors affecting responses to Conflict
	Style v. Strategy (Gifford Exercise)
	Role Play Exercise The Ugli Orange Exercise Debrief and Discussion of ‘Positions’ v. ‘Interests’ Video – Improving Negotiation Power with Roger Commentary and Questions

NEGOTIATION

Thursday, September 29	NEGOTIATION
(Maria Stebelsky)	Define Negotiation and Place in Context of Daily Work/Home Life Discussion of Personal Learning Objective Setting Personal Learning Journal
	Elements of a Quality Negotiation
	Negotiation in Small Teams Assessment of Negotiation Quality Constructive Feedback
	Critical Stages and Tasks of the Negotiation Plans for Managing the Negotiation
	Evaluation of a Negotiation on Video Preparation for Later Negotiation Exercise(s) Assigned Reading and Guide to Preparation

Thursday, October 6	NEGOTIATION
(Ms Stebelsky)	General Tactical Organization Negotiation Rehearsal Situation Analysis
	Individual Preparation
	Team Consultations and Feedback Personal Learning Journal Literature Overview
	Commentary and Questions

Thursday, October 13	NEGOTIATION
(Mr. Price) (Mr. Curtis)	Multi-Party Public Sector Negotiations
	Negotiations in a Dispute relating to Environmental Issues, and entailing the formation of Coalitions
	*Role Play*
	“Dirty Stuff I” Harvard Negotiation Project Simulation Exercises De-briefing and Discussion

Wednesday, October 19	PERSPECTIVES ON CONFLICT, ITS ‘DIAGNOSIS’, AND TECHNIQUES FOR DEALING WITH IT
(Wayne Jackson) (Kimberly Bain))	Session utilizing Gary T. Furlong’s book, The Conflict Resolution Toolbox; Models & Maps for Analyzing, Diagnosing and Resolving Conflict (2005)
	The “Circle of Conflict” Model
	[ See Christopher W. Moore, The Mediation Process, 3d ed., 2003; Gary T. Furlong, The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing and Resolving Conflict, 2005, Chs. 2 and 4 ] Scenarios and Case Study The “Dimensions of Conflict” Model [See Bernard Mayer, The Dynamics of Conflict, 2000; Furlong, The Conflict Resolution Toolbox, Chs. 2 and 9 ] Scenarios and Case Study Role Play De-Brief Modeling’ in Conflict Analysis Utilizing these and other Models in Planning and Discussion and Conclusion

Thursday, October 27	MEDIATION
(Mr. Price)	Overview of Mediation and Neutral Third Party Intervention
*	The Mediation Process I The Stages of Mediation - Video -- “Clear and Present Anger” or other TBA Stage-by-Stage Review of What Happens in a Mediation
	The Mediation Process II
	Mediator Principles and Tactics Guiding Principles for a Mediator as well as key Mediator Communication and Process Management Skills Discussion and Questions

Thursday, November 3	MEDIATION
(Mr. Price)	(Mediation Coaches)
	Role Play Participant Training Exercises with Mediation Coaches
	[NOTE:- The object of the sessions on Mediation (Days Seven, Eight and Nine) is to provide an introduction to the Mediation process, with some initial hands-on exposure to how Mediations are conducted. To become a qualified Mediator requires more formal and extensive training. Information on professional qualification requirements, and qualifying Courses for Mediator training, can be found on the MCSO web site, www.mediatecentre.com.]

Thursday, November 10	MEDIATION IN PUBLIC INTEREST DISPUTES
(Dr. David Gordon, Director, SURP)	A Simulation Exercise – Westville, a Harvard Negotiation Project Simulation

Thursday, November 17	DEALING WITH CONFLICT IN THE WORKPLACE
(Mr. Jackson) (Others)	MCSO Specialized Workshop
	For this session, Mr. Jackson will be joined by a number of others in the field of Labour Relations who have completed the MCSO Program:- Cheri Dobbs, National Representative of the Canadian Union of Public Employees (CUPE), Hamilton; Mary Lou McCartney, Staff Representative, Ontario Public Service Employees Union (OPSEU). To be confirmed:- Katharine Price-Raas, M.I.R., Director of Labour Relations, Canada Post, Ottawa;

Thursday, November 24	FACILITATION AND MEDIATION OF MULTI-PARTY DISPUTES
(Ms Stebelsky) (Ms Bron)	Overview Participants will explore how forms of assisted negotiation, including facilitation and mediation, are used to resolve multiparty, many-issue disputes. They will learn how nonpartisan intermediaries can assist groups in reaching a decision or an agreement when: there are complex relations and power imbalances between disputing parties, and the issues are highly complex, stakes are high, or the dispute is of a public nature. Participants will learn different methods and techniques: to engage the public as well as various stakeholders, to elicit information and materials as the basis for planning and policy development, to utilize and move between different forms of assisted negotiation, including facilitation and mediation, as the negotiation proceeds, and to maintain effectiveness. multiple stakeholders or a large number of participants are involved, the affected groups are hard to identify and difficult to represent,
	[NOTE: The sessions involving Facilitation (Days Eleven and Twelve) are, as with the coverage on Mediation, intended only to provide an introduction to the Facilitator’s role. Planners in particular are not uncommonly called upon to deal with situations that involve skills associated with “Facilitation” even without having the qualifications of a recognized “Facilitator”. In the Course, we do not purport to be training Students as “Facilitators”. Indeed, dealing with such situations may entail being conscious of when a skilled Facilitator needs to be called in. For more information on “Facilitation”, and the designation “Certified Professional Facilitator”, see the web site of the International Association of Facilitators -- www.iaf-world.org.]

Thursday, December 1	FACILITATION AND MEDIATION OF MULTI-PARTY DISPUTES
(Ms Stebelsky) (Ms Bron)	A role-play exercise will provide Participants with the opportunity to explore group dynamics and multiple stakeholder issues in the public consultation and decision-making process.
	Development Dispute at Menehune Bay, a Harvard Negotiation Project Simulation
	Course Conclusion

SUMMARY OF COURSE REQUIREMENTS AND METHOD OF EVALUATION

The Course is being presented by The Mediation Centre of Southeastern Ontario’s
(MCSO’s) team of Instructors. In the result, there are multiple Instructors. The method of
evaluation has to reflect and take account of this, as evaluation is the responsibility of the entire
team.
.
There will be no examination in this Course.

The final grade will be determined as follows:-

Class Participation and Performance – approximately 30%
The Course is structured to provide Students with the opportunity to gain skills
Focus Notes -- approximately 40%
These are a series of short Notes to be written on material covered throughout
This method allows us to call upon the experience and input of all of our team of
Paper or Approved Project -- 30%
The paper is to be limited to 10 pages in length. It can be on any appropriate

Should anyone for any reason have an attendance problem that involves missing a
session for which a Focus Note is assigned, you can:-

Ask to extend your Term Paper from 10 pages to 15 pages for the equivalent
Submit an alternative proposal.

Should anyone wish to write a Term Paper longer than 10 pages, you can secure the
approval of any of the Team of Instructors to substitute for one or more Focus Notes the added
length of the Paper, on the same principle that an additional five pages will be the equivalent of
the work required for each Focus Note.

An additional explanatory hand-out will be provided at the beginning of the Term.

Accommodation

Students requiring accommodation to facilitate their learning should contact
Professor Price as soon as possible so that the matter of arrangements can be taken up with the
respective Schools and Programs.

Contact information for Instructors is as set out below:-

Professor Ronald Price Ingrid Bron John Curtis Judy Tetlow	rrp@queensu.ca brondale@gmail.com johncurtis@sympatico.ca jtetlow@youthdiversion.org
Maria Stebelsky Wayne Jackson Dr. David Gordon Kimberly Bain	mstebelsky@sympatico.ca waynejackson@sympatico.ca david.gordon@queensu.ca baingroup@cogeco.ca

site created by Darlene Arney