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Contact: Mediation Centre of Southeastern Ontario P.O. Box 29023 Portsmouth P.O., Telephone: 613.546.6334 |
NEGOTIATION, MEDIATION AND FACILITATION IN PUBLIC DISPUTES
SCHOOL OF URBAN AND REGIONAL PLANNING
and
PROFESSIONAL MASTER OF PUBLIC ADMINISTRATION
Organized and Presented by the Mediation Centre
Of Southeastern Ontario (MCSO)
2009 – 2010
SURP 886. Functional Planning Negotiation, Mediation and Facilitation in Public Disputes
This Course is intended to develop, primarily in the context of Public Disputes, Participants’ understanding of the principles and practices of negotiation, and how mediation and facilitation can assist negotiations, especially when the relations between the parties are difficult, the issues to be addressed are complex, or there are large numbers of participants. These are foundational skills in Planning, Public Administration and related disciplines. The Course is designed to develop basic negotiation and facilitation skills while providing an essential understanding of underlying theories and research.
Because of the intensive and interactive nature of the Course, enrolment is limited to 30 Participants.
The Course is open to Students in the Urban and Regional Planning and Professional Public Administration Programs. Depending upon enrolment numbers, and with permission, registrants can be accepted from other professional disciplines.
THE INSTRUCTORS:- Instruction is provided by Instructors from the Mediation Centre of Southeastern Ontario (MCSO). See www.mediatecentre.com. .The lead Instructor is MCSO’s Director, Ronald R. Price, Q.C., Professor Emeritus, Queen’s University.
COURSE SCHEDULE AND OUTLINE
| Friday, September 18, 2009 | Welcome and Introduction |
| Half Day (Mr. Price) |
Introduction for Course
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| Oil Pricing Exercise | |
| Oil Pricing Exercise—De-Briefing | |
| Video – Saving the Last Dance | |
| Commentary and Questions | |
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NEGOTIATION
| Saturday, September 19 | Negotiation |
| (Ms Stebelsky) | Define Negotiation and Place in Context of Daily
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| Elements of a Quality Negotiation | |
Negotiation in Small Teams
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| Critical Stages and Tasks of the Negotiation Plans for Managing the Negotiation |
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| Evaluation of a Negotiation on Video Preparation for Later Negotiation Exercise(s) Assigned Reading and Guide to Preparation |
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| Friday, October 16 | Negotiation |
| (Ms Stebelsky) | General Tactical Organization Negotiation Rehearsal Situation Analysis |
| Individual Preparation | |
| Team Consultations and Feedback Personal Learning Journal Literature Overview |
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| Commentary and Questions | |
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| Saturday, October 17 | Negotiation |
| (Mr. Curtis) | Conflict:: |
Defining conflict
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| Conflict Styles | |
Self-assessment: Dealing with Conflict
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| Style v. Strategy (Gifford Exercise) | |
| Role Play Exercise The Ugli Orange Exercise Debrief and Discussion of ‘Positions’ v. ‘Interests’ Video – Improving Negotiation Power with Roger Fisher (1.5 hours) Commentary and Questions |
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| Friday, November 6 | Negotiation |
| (Mr. O’Brien) (Mr. Price) |
Role Play |
| * | “Negotiated Development in Redstone” |
| De-Briefing, Discussion, Lecture Distribution of Exercise for next class |
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| Saturday, November 7 | Negotiation |
| (Mr. O’Brien) (Mr. Price) |
Role Play |
| * | “Dirty Stuff l” |
| De-Briefing, Discussion, Lecture | |
| * Depending upon scheduling determinations that have yet to be clarified, Dr. John Andrew may replace Mr. Price for either or both of the November 6 and November 7 sessions |
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| Friday, December 4 | Conflict Resolution and Communication Skills |
| (Mr. Curtis) (Ms Tetlow) |
Facilitating Behaviours |
| Demonstration and Discussion (Non-Attending Activity) Creating Attending, Encouraging, Empathy Reflection / Discussion Verbal and Non-verbal Communication |
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Active Listening: Focusing & Following |
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| Key factors Reflecting facts & feelings; developing empathy Paraphrasing, reframing, summarizing Activity – Active listening Evaluation |
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| Exploration and Elaboration | |
| Questioning: Open/Closed, probing, confronting Activity: Questioning exercise Debrief & Discussion |
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| Power Dynamics | |
| Discussion: Power Reflective Exercise: Personal Power Distribution of Exercise for next class |
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| Saturday, December 5 | Negotiation |
| (Dr. Gordon) (Mr. Price) |
Role Play “Westville” |
De-Briefing, Discussion, Lecture |
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COMMUNICATION AND CONFLICT RESOLUTION SKILLS;
MEDIATION; FACILITATION
| January 22, 2010 | Mediation |
| (Mr. Price) | Overview of Mediation and Neutral Third Party Intervention |
| The Mediation Process I | |
| The Stages of Mediation Video -- “Clear and Present Anger” |
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| Stage-by-Stage Review of What Happens in a Mediation | |
| The Mediation Process II Mediator Principles and Tactics Guiding Principles for a Mediator as well as key Mediator Communication and Process Management Skills |
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| Discussion and Questions | |
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| Saturday, January 23 | Mediation |
| (Mr. Price) (Others) |
Simulated Role Plays with Coaching and Group De-Brief |
| "Dead Ducks in the Forest" | |
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| Friday, February 12 Saturday, February 13 |
Group Facilitation and Mediation Skills |
| (Ms. Bron) (Ms Stebelsky) |
Overview |
| Participants will explore how facilitation and mediation can assist groups in reaching a decision or an agreement when, for example: |
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| the relations between the parties are difficult, i.e. groups with opposing interests or competing for limited resources; the issues to be addressed are complex, i.e. agreements which encompass environmental issues, training and employment benefits, land claims, property rights; and/or there are a large number of participants and/or multiple stakeholders, i.e. community members different levels of government, private industry, First Nations groups, or multiple agencies. |
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| Participants will learn different methods and techniques:
to engage the public, and to elicit information and materials as the basis for planning and policy development, to bring groups of interested parties to an agreement, to assess proposals on how consultants and others will engage the public and stakeholders in the planning and policy process, to facilitate meetings and projects themselves, to prepare for situations where the skills of a facilitator are no longer enough and the specialized abilities and experience of a mediator are required. |
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| A role-play exercise will provide Participants with the opportunity to explore group dynamics and multiple stakeholder issues in the public consultation and decision-making process. |
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| Friday, March 26 Saturdsay, March 27 |
On the Resolution of Public Disputes |
| (Mr. Price) (Mr. Jackson) (Ms Bain) |
‘Modelling’ in Conflict Analysis; The Conflict Resolution Toolbox (Furlong) |
| Application: The “Circle of Conflict” Model | |
| See Christopher W. Moore, The Mediation Process, 3d ed., 2003; Gary T. Furlong, The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing and Resolving Conflict, 2005, Chs. 2 and 4 ] |
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“When Values Collide” |
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| Susskind & Field, Dealing with an Angry Public : The Mutual Gains Approach (1996), Ch. Vi Scenarios and Case Study |
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| Analysis and Discussion of Intervention Approaches to Public Disputes | |
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