Foundational Conflict Resolution & Mediation (5 days)
The goal of the workshop is to provide participants with a solid theoretical understanding of the foundations of conflict management and interest-based mediation and the practical skills to conduct mediation with self-assurance and comfort. The training also enhances competence to work with employees, clients, customers, patients etc. in one-on-one settings.
Topics covered include the nature of disputes and how disputes are resolved, the relationship of power, rights and interests, managing anger, the mediation process from preparation through to resolution and follow-up, essential skills and strategies of the mediator, co-mediation, caucusing, the effects of power, culture and trust in disputes, conflict analysis of a complex situation, convening a mediation, basic group intervention design, professional mediation ethics, and practical aspects of operating a conflict management practice.
Advanced and Multi-Party Mediation (5 days)
This 5-day Advanced workshop is a “hands-on” experiential training that deepens and extends the core 40-hour training of our 5-day Foundational Conflict Management & Mediation workshop. It explores both the theory and practice of mediation at deeper levels and takes participants into disputes that are deep-rooted, broader and more complex.
This workshop will be of interest to people who are full time or part time mediators, or who are working towards this goal, and who wish to deepen their understanding of and ability to mediate in more complex disputes. This workshop, together with our 5-day Foundational Conflict Management & Mediation training, provides an excellent foundation for mediating difficult disputes in a broad variety of areas including workplace, business and community settings.
Tech-Based Conflict Management (1 day)
Many people’s jobs involve dealing online with upset and emotional people. Superior customer service, as well as employees’ job satisfaction and personal wellbeing, requires that employees have the knowledge and skills to handle these difficult situations safely, professionally and effectively.
This workshop will equip participants with simple and effective tools to take angry, upset and emotional callers through productive and satisfying conversations while increasing employee confidence and job satisfaction.
Med-Arbitration Training (2 days)
This two-day workshop for mediators, arbitrators and lawyers is focused on how to combine the benefits of mediation and arbitration into a stand-alone process that provides an effective, fair and speedy way to resolve disputes.
In Med-Arbitration, the “med-arbitrator” first attempts to help the disputing parties work out an agreement in a mediator’s role, but should mediation fail, the med-arbitrator assumes the role of an arbitrator and renders a binding decision.
This course takes participants through the key issues and elements of this innovative dispute resolution process by exploring its opportunities and challenges, reviewing relevant case law, and considering and practicing the unique skills and attributes that are required to effectively conduct this new alternative dispute resolution tool.
Upon completion of this workshop, participants will know the qualities, skills and ethical issues to effectively conduct med-arbitration, how to assess when its use is appropriate, how to draft the necessary med-arbitration agreements, and how to adhere to best practices in the med-arbitration process.
Participants will also receive practical tips to help them avoid some of the common pitfalls that new med-arbitrators can encounter.
Learning level: Advanced
Prerequisites: Mediation and/or Arbitration training and/or experience recommended.
Negotiating for Success (2 or 3 days)
This workshop offers an intensive introduction to interest-based negotiation. Participants will develop a strong foundation of knowledge and skills to become skillful, confident and successful negotiators. Reinforce your existing skills and learn new ones through a combination of interactive adult teaching methods including case studies, videos, demonstrations, small group discussions, interactive exercises, practice drills, and simulations. Negotiation simulations move from simple two-party situations through to complex multi-party, multi-issue ones. Generous opportunity for self-reflection and feedback is given in a positive and supportive learning environment.
This course will be of interest to business people, HR professionals, ombudsmen, lawyers, managers, supervisors, union representatives, conflict management professionals, and anyone wanting to improve their negotiation and conflict management skills.